Director of Business
This time of year comes with a certain feeling in the air. For most, this is an incredibly positive and joyous feeling. For others, it can be a sad or disappointing one. As cemeterians and deathcare providers, we are responsible for helping others through some of the hardest times of their lives. This responsibility can be a gift or an incredibly heavy burden. During this time of year, the burden grows heavier, as some families must deal with loss at a time that is supposed to be filled with family and togetherness. That is why we must make an extra effort to take special care of these families. I’m not saying that we don’t ALWAYS take care of our families to the best of our abilities, but maybe during this time of year, we can be more generous, and maybe more flexible.
We all probably have a few great ideas of how to add that extra personal touch for the families we serve this time of year, but a few that I recommend are:
- Placing a nice bouquet of poinsettias at the graveside with a temporary memorial to honor the family's loved one.
- Making sure there is a clear path to the graveside service to allow for better mobility if you have already received snow this year.
- Serving hot chocolate or coffee in a thermos to keep everyone warm during the outdoor ceremony.