Trigard Memorials, our customers always come first. We care about you and the families that you serve. For some families, the journey to healthy healing doesn't begin until their memorial is placed at their loved one's grave. So, the last thing they want to do is wait.
In an effort towards continuous improvement, we have updated the way we do a few things around here, which will only benefit you and the families you serve.
You’ll get faster design proofs. Once you place an order, it will now go straight to our design team to begin creating your unique memorial. You won’t receive a bid or a final price until after the memorial design has been approved. By eliminating the bid process, the families you serve get to see their memorial design quicker and your order is processed faster.
Your order is being tracked better. If at any time you are curious of when you will receive your memorial order, all you need to do is email firstname.lastname@example.org or call 800.798.4900 to find out where it is in our production process. With our new and improved order tracking system, our Customer Service team can tell you exactly where it's in our manufacturing plant and when it's expected to ship.
We appreciate your feedback. If you have questions or concerns about the new changes, please contact us at 800.798.4900.
This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.