Help us say farewell

Ethan Darby,
Director of Business
Development

Transition is a constant in any business setting. We transition between products, procedures and sometimes employees. And in this time of transition at Trigard, we say goodbye to a valued employee.

Kelli Nesbitt, Customer Service Manager, has been a great asset to our company. We want to thank her for her 16 years of service. I know she will be missed by the many customers she has touched over the years, but I am excited to be filling her shoes. Her last day with us will be August 28.

Please help us say farewell to Kelli and thank her for all she has done. 


This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.

Is good customer service a thing of the past?

Kelli Nesbitt,
Customer Service Manager

In our drive-through, fast-paced society, everything from gas stations to grocery stores has become self-service. The personal touch is disappearing all around us. That is why the way you treat your customers on the phone or through email can set you apart from your competition.

At the beginning of my career, I watched a video called "In search of excellence."  It discussed Disney World's customer service goals and how they strive to make every person's visit an unforgettable experience and not just a vacation.

It is important as a customer service professional to provide your customers with a worthwhile experience, and not just another transaction. Here are just a few ways you can provide outstanding service:

• Respond quickly. A quick response to any inquiry will give you credibility as well as ease your customer's stress.
• Be friendly and personable. You are the window into your company. How you treat your customer affects their buying decisions and reflects on your entire company.
• Follow-up. If someone is interested in your product and you've sent them information, set a time to briefly speak with them to see if they need further information.

Good customer service doesn't have to be a thing of the past. With a smile and a little bit of patience, we can bring back that personal touch.

This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.

Ever wonder who's on the other line?

The Customer Service team;
clockwise from left:
Jennifer O'Brien, Reta Wilson
and Kelli Nesbitt, Manager

At Trigard, we work with customers all over the map, including a few just around the corner. We have had the pleasure of meeting some of our partners and love it when they stop by our offices to say hello. But, for the majority of you, stopping by is not in the cards. So, we thought we would show you who's on the other line.

With over thirty years of combined service, our customer service staff truly believes you are the most important part of our business! We strive to make the ordering process simple and pleasant. To make the process even easier, you can now email your orders to orders@trigard.com.

If you ever have any questions, we will have the answer. And, if we don't, we will find it for you. Just give us a call at 800.798.4900.

This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.
 
Product highlight: Take Classique® to the next level

Have you ever worked with a family who likes the traditional look of the Classique memorials, but wants options that go beyond our standard offerings of Dogwood/Roses and Tierra/Pine? Thanks to our unique manufacturing process and talented designers, memorials can be modified to include custom borders, custom emblems not found in our library, or even an oxide portrait. And it's easy to communicate exactly what you want with our interactive order forms. There are, of course, additional costs for these customizations, but they give you even more flexibility to create a memorial that honors their loved one perfectly.

Call 800.798.4900 to learn more about how to customize Classique memorials or pricing.

This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Thursdays.

Design tip of the week
When sending us art files and text, please double check everything, including spelling. When you provide the text, we copy and paste it into the layout so it matches exactly what was sent to us.

This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Thursdays.

Have news to share?

We always enjoy hearing good news and success stories. Send your updates to marketing@trigard.com and you may find yourself in our eNewsletter!

 This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/Thursdays.