|Kelli Nesbitt, |
Customer Service Manager
At the beginning of my career, I watched a video called "In search of excellence." It discussed Disney World's customer service goals and how they strive to make every person's visit an unforgettable experience and not just a vacation.
It is important as a customer service professional to provide your customers with a worthwhile experience, and not just another transaction. Here are just a few ways you can provide outstanding service:
- Respond quickly. A quick response to any inquiry will give you credibility as well as ease your customer's stress.
- Be friendly and personable. You are the window into your company. How you treat your customer affects their buying decisions and reflects on your entire company.
- Follow-up. If someone is interested in your product and you've sent them information, set a time to briefly speak with them to see if they need further information.
This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.