We must remember nonverbal messages are also being sent through tone of voice, posture and facial expressions.
Understanding these nonverbal messages can be just as important, if not more, as listening to the words.
In the world of purchasing, not paying attention to nonverbal communication cues can lead to product specifications problems and missed delivery dates.
If we do not clearly understand each other in business settings, meetings and negotiations can quickly go wrong.
Are you actively listening to your suppliers and customers to better understand their needs? Are you paying attention to what they are saying, as well as what they are not saying?
Product spotlight: Reflection® urn
The Reflection® is a lined, sealed concrete urn vault with a thermoformed polymer liner and high quality exterior finish.
It has an additional protective layer of hand-crafted interior sheeting and is available in stainless steel, copper and bronze.
You can choose from a wide variety of color combinations and can even add a custom Appliqué®.
This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.