Customer Service Mgr
We know that families can feel overwhelmed when ordering a memorial. That's why we make our process as simple as possible for you, our customers. Whether you choose a traditional Classique design or a custom Collage, the process is the same. And if you have any questions along the way, we're always here to assist you.
1. Begin by selecting the memorial series (or design style) that best accommodates the family's needs.
2. Then, find the order form for that series. Just follow the instructions and complete all of the fields. Then submit the order form by email (just hit the button on the form) or fax it to us at 217.444.2040. Then our team goes to work.
3. You'll have a proof from our design team in 3 - 5 business days. Review the proof carefully. If you need revisions, let us know. Otherwise, approve the layout and return it to us to begin production.
4. Once approved, you'll receive the memorial in about 4 weeks.
It's that simple! Did you know that we even have a tracking system that allows you to follow the progress of your order through all of the production stages? Call our Customer Service Team at 800.798.4900 and ask about getting access to Order Track for your next order.
Product Spotlight: Gallery
Through our partnership with artists Thomas Kinkade, Danny Hahlbohm and Rick Kelley, we create touching memorials that truly capture the beauty of a loved one's life. Our Gallery Series is available in both detailed traditional oxide and Brilliant Impressions® color. And Trigard's Dura-Sheen® protectant ensures memorials that stand the test of time.
This article originally appeared in Modern Memorialization, Trigard Memorials' weekly electronic newsletter featuring information for the funeral industry. Sign up for your free subscription at http://www.trigard.com/thursdays.
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